{"id":48064,"date":"2026-01-06T04:03:53","date_gmt":"2026-01-06T03:03:53","guid":{"rendered":"https:\/\/art-visum.hr\/?page_id=48064"},"modified":"2026-08-23T21:43:46","modified_gmt":"2026-08-23T19:43:46","slug":"pogosto-zastavljena-vprasanja","status":"publish","type":"page","link":"https:\/\/art-visum.hr\/sl\/cesto-postavljena-pitanja\/","title":{"rendered":"Pogosta vpra\u0161anja"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48064\" class=\"elementor elementor-48064\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-98a597e e-flex e-con-boxed e-con e-parent\" data-id=\"98a597e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe4cd6 elementor-widget elementor-widget-html\" data-id=\"fbe4cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- HEADER -->\r\n<header style=\"max-width:960px;margin-bottom:32px\">\r\n  <h2 id=\"faq-heading\" style=\"font-size:28px;line-height:1.2;margin-bottom:16px;color:#111827\">\r\n    \u010cesto postavljena pitanja o kupnji na Art-Visum.hr\r\n  <\/h2>\r\n\r\n  <p style=\"font-size:18px;line-height:1.8;margin-bottom:14px;color:#374151\">\r\n    Na ovoj stranici prona\u0107i \u0107ete odgovore na naj\u010de\u0161\u0107a pitanja o narud\u017ebama, kupnji putem Art-Visum web shopa, dostavi, na\u010dinima pla\u0107anja, ra\u010dunima, povratima i reklamacijama.\r\n  <\/p>\r\n\r\n  <p style=\"font-size:16px;line-height:1.75;margin-bottom:14px;color:#4b5563\">\r\n    Za specijalizirane teme poput B2B suradnje, edukacija, Android aplikacija, gra\u0111evinskih kalkulatora, ton karti i leasinga dostupne su zasebne Art-Visum stranice s detaljnijim informacijama.\r\n  <\/p>\r\n\r\n  <div style=\"margin-top:20px;padding:16px;background:#f0f9ff;border-radius:8px;border-left:4px solid #0b63ce\">\r\n    <p style=\"margin:0;font-size:14px;color:#1e40af\">\r\n      <strong>Autor:<\/strong> Danijel iz Art-Visuma \u00b7\r\n      <strong>Zadnje a\u017eurirano:<\/strong> <time datetime=\"2026-08-23\">23. kolovoza 2026.<\/time>\r\n    <\/p>\r\n  <\/div>\r\n<\/header>\r\n\r\n<!-- FAQ -->\r\n<section style=\"max-width:1100px\" aria-labelledby=\"faq-heading\">\r\n\r\n  <!-- TABOVI -->\r\n  <div class=\"faq-tabs\" role=\"tablist\" aria-label=\"FAQ kategorije\" style=\"display:flex;flex-wrap:wrap;gap:8px;margin-bottom:24px\">\r\n\r\n    <button id=\"tab-t1\" role=\"tab\" class=\"tab-btn active\" data-tab=\"t1\" aria-selected=\"true\" aria-controls=\"t1\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#0b63ce;color:#fff;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Kupnja\r\n    <\/button>\r\n\r\n    <button id=\"tab-t2\" role=\"tab\" class=\"tab-btn\" data-tab=\"t2\" aria-selected=\"false\" aria-controls=\"t2\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Dostava\r\n    <\/button>\r\n\r\n    <button id=\"tab-t3\" role=\"tab\" class=\"tab-btn\" data-tab=\"t3\" aria-selected=\"false\" aria-controls=\"t3\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Pla\u0107anje\r\n    <\/button>\r\n\r\n    <button id=\"tab-t4\" role=\"tab\" class=\"tab-btn\" data-tab=\"t4\" aria-selected=\"false\" aria-controls=\"t4\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Povrati i reklamacije\r\n    <\/button>\r\n\r\n    <button id=\"tab-t5\" role=\"tab\" class=\"tab-btn\" data-tab=\"t5\" aria-selected=\"false\" aria-controls=\"t5\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      B2B\r\n    <\/button>\r\n\r\n    <button id=\"tab-t6\" role=\"tab\" class=\"tab-btn\" data-tab=\"t6\" aria-selected=\"false\" aria-controls=\"t6\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Usporedba\r\n    <\/button>\r\n\r\n    <button id=\"tab-t7\" role=\"tab\" class=\"tab-btn\" data-tab=\"t7\" aria-selected=\"false\" aria-controls=\"t7\" style=\"padding:12px 18px;border:2px solid #0b63ce;border-radius:12px;background:#fff;color:#0b63ce;font-weight:600;font-size:15px;cursor:pointer\">\r\n      Ostale usluge\r\n    <\/button>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- KUPNJA -->\r\n  <div id=\"t1\" role=\"tabpanel\" class=\"tab-panel active\" aria-labelledby=\"tab-t1\" style=\"display:block\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Kupnja i narud\u017ebe\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako mogu naru\u010diti proizvode?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Proizvode mo\u017eete naru\u010diti putem Art-Visum web shopa. Odaberite proizvod, dodajte ga u ko\u0161aricu, unesite podatke za dostavu i odaberite dostupni na\u010din pla\u0107anja.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li kupovati bez registracije?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Za kupnju nije obavezno otvoriti korisni\u010dki ra\u010dun. Registrirani korisni\u010dki ra\u010dun mo\u017ee olak\u0161ati pregled prethodnih narud\u017ebi i budu\u0107u kupnju.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako znam da je narud\u017eba zaprimljena?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Nakon zavr\u0161etka narud\u017ebe potvrda se \u0161alje na e-mail adresu unesenu tijekom kupnje. Ako poruku ne vidite u glavnom sandu\u010di\u0107u, provjerite ne\u017eeljenu po\u0161tu ili mapu promocija.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li promijeniti narud\u017ebu nakon slanja?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Ako narud\u017eba jo\u0161 nije obra\u0111ena ili predana dostavnoj slu\u017ebi, mogu\u0107e je zatra\u017eiti izmjenu. Kontaktirajte nas \u0161to prije i navedite broj narud\u017ebe.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li otkazati narud\u017ebu?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Narud\u017ebu je mogu\u0107e otkazati ako jo\u0161 nije obra\u0111ena, zapakirana ili predana dostavnoj slu\u017ebi. Za otkazivanje nas kontaktirajte \u0161to prije.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako mogu provjeriti dostupnost proizvoda?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Dostupnost je prikazana na stranici proizvoda. Ako proizvod trenuta\u010dno nije na stanju, mo\u017eete nas kontaktirati radi provjere o\u010dekivanog roka dostupnosti.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li naru\u010diti telefonom ili e-mailom?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Kod narud\u017ebe telefonom ili e-mailom navedite naziv proizvoda, koli\u010dinu, podatke za ra\u010dun i adresu dostave.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li dobiti ponudu prije narud\u017ebe?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Ponudu mo\u017eete zatra\u017eiti prije narud\u017ebe, osobito kod ve\u0107ih koli\u010dina ili poslovne kupnje. Po\u0161aljite proizvode i potrebne koli\u010dine kako bismo mogli provjeriti dostupnost i uvjete.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li dobiti pomo\u0107 ako nisam siguran koji proizvod trebam?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Po\u0161aljite nam opis radova, povr\u0161ine ili namjene proizvoda. Prema dostupnim informacijama mo\u017eemo vam pomo\u0107i pri odabiru odgovaraju\u0107eg proizvoda ili kompatibilnog pribora.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- DOSTAVA -->\r\n  <div id=\"t2\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t2\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Dostava i preuzimanje\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Koje dostavne slu\u017ebe koristite?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Dostava se organizira putem dostavnih slu\u017ebi GLS, DPD i Overseas. Odabir prijevoznika mo\u017ee ovisiti o vrsti proizvoda, te\u017eini, dimenzijama i adresi isporuke.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Koliko traje dostava?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Rok ovisi o odredi\u0161tu, dostupnosti i vrsti proizvoda. Za Republiku Hrvatsku informativni rok isporuke je 2\u20137 radnih dana. Detaljnije informacije provjerite na stranici <a href=\"https:\/\/art-visum.hr\/dostava\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Dostava<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kada ostvarujem besplatnu dostavu?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Besplatna dostava dostupna je za narud\u017ebe iznad 120 \u20ac s PDV-om, do ukupne te\u017eine od 35 kg, kada su ispunjeni uvjeti standardne dostave.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Vrijedi li besplatna dostava za sve proizvode?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Ne. Besplatna dostava ne odnosi se na te\u0161ke, voluminozne, paletirane i druge nestandardne po\u0161iljke niti na dodatne tro\u0161kove koji mogu nastati za posebna odredi\u0161ta.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kada vidim kona\u010dni tro\u0161ak dostave?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Tro\u0161ak dostave prikazuje se u ko\u0161arici i na blagajni prije potvrde narud\u017ebe, prema te\u017eini, dimenzijama, vrsti proizvoda i adresi dostave.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Dostavljate li na hrvatske otoke?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Za odre\u0111ena oto\u010dna odredi\u0161ta mo\u017ee se obra\u010dunati dodatni tro\u0161ak dostave ovisno o adresi i uvjetima prijevoznika.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Dostavljate li velike i te\u0161ke proizvode?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da, ali velike, te\u0161ke, voluminozne i paletirane po\u0161iljke mogu zahtijevati poseban na\u010din transporta i zaseban obra\u010dun dostave.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Je li mogu\u0107e osobno preuzimanje?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Prije dolaska pri\u010dekajte potvrdu da je narud\u017eba pripremljena za preuzimanje.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako mogu pratiti svoju po\u0161iljku?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Nakon slanja po\u0161iljke dobit \u0107ete informacije o dostavi i, kada je dostupno, poveznicu za pra\u0107enje po\u0161iljke.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        \u0160to napraviti ako paket stigne o\u0161te\u0107en?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Fotografirajte ambala\u017eu i proizvod te nam se javite s brojem narud\u017ebe. Ako je o\u0161te\u0107enje vidljivo odmah pri preuzimanju, preporu\u010duje se zatra\u017eiti zapisnik ili napomenu dostavne slu\u017ebe.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- PLA\u0106ANJE -->\r\n  <div id=\"t3\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t3\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Pla\u0107anje i ra\u010duni\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Koje na\u010dine pla\u0107anja prihva\u0107ate?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Dostupno je pla\u0107anje bankovnom uplatom, uplatnicom odnosno virmanom, pouze\u0107em kada je dostupno te karti\u010dno pla\u0107anje. Detaljne informacije dostupne su na stranici <a href=\"https:\/\/art-visum.hr\/nacini-placanja\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Na\u010dini pla\u0107anja<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li platiti karticom?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Karti\u010dno pla\u0107anje dostupno je putem podr\u017eanog sustava za karti\u010dne transakcije.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li platiti internet bankarstvom ili virmanom?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Nakon odabira bankovne uplate dobit \u0107ete podatke za pla\u0107anje, a narud\u017eba se obra\u0111uje nakon evidentiranja uplate.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li platiti pouze\u0107em?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Pla\u0107anje pouze\u0107em dostupno je za odabrane proizvode i narud\u017ebe. Dostupnost mo\u017ee ovisiti o proizvodu, na\u010dinu dostave ili posebnim uvjetima narud\u017ebe.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li platiti na rate?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Dostupnost obro\u010dnog pla\u0107anja ovisi o kartici, banci i uvjetima koji vrijede u trenutku kupnje.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li platiti po ponudi ili predra\u010dunu?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Pla\u0107anje prema ponudi ili predra\u010dunu mogu\u0107e je dogovoriti prije obrade narud\u017ebe.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Jesu li cijene na web shopu prikazane s PDV-om?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Maloprodajne cijene prikazane su s uklju\u010denim PDV-om, osim ako je uz odre\u0111eni proizvod ili ponudu navedeno druk\u010dije.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Izdajete li ra\u010dun za tvrtke i obrte?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Prilikom narud\u017ebe unesite potpune i to\u010dne podatke poslovnog subjekta kako bi ra\u010dun bio pravilno izdan.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- POVRATI -->\r\n  <div id=\"t4\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t4\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Povrati i reklamacije\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako mogu prijaviti reklamaciju?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Pripremite broj narud\u017ebe, opis problema i fotografije kada su relevantne te slijedite upute na stranici <a href=\"https:\/\/art-visum.hr\/reklamacija\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Reklamacije i povrati<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        \u0160to trebam poslati uz reklamaciju?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Po\u0161aljite broj narud\u017ebe ili ra\u010duna, opis problema i fotografije proizvoda, ambala\u017ee ili o\u0161te\u0107enja kada su potrebne za provjeru.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        \u0160to napraviti ako je proizvod o\u0161te\u0107en u dostavi?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Fotografirajte ambala\u017eu, proizvod i transportnu oznaku te nam se javite \u0161to prije. Kod vidljivog o\u0161te\u0107enja prilikom dostave zatra\u017eite evidentiranje o\u0161te\u0107enja od dostavlja\u010da.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li vratiti proizvod kupljen putem web shopa?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Za prava i uvjete povrata proizvoda kupljenih na daljinu provjerite aktualne uvjete kupnje i informacije na stranici reklamacija i povrata.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Mogu li vratiti proizvod izra\u0111en ili pripremljen po narud\u017ebi?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Za proizvode izra\u0111ene, tonirane, personalizirane ili posebno pripremljene prema zahtjevu kupca mogu vrijediti posebni uvjeti povrata. Prije narud\u017ebe provjerite uvjete za konkretan proizvod.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Gdje mogu prona\u0107i detaljne informacije o reklamacijama i povratima?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Sve detaljne informacije i upute dostupne su na stranici <a href=\"https:\/\/art-visum.hr\/reklamacija\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Reklamacije i povrati<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- B2B -->\r\n  <div id=\"t5\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t5\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      B2B pristup\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Nudite li B2B i veleprodajne uvjete?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. B2B suradnja dostupna je odobrenim poslovnim korisnicima. Detalje o uvjetima, registraciji i mogu\u0107nostima poslovne suradnje prona\u0111ite na stranici <a href=\"https:\/\/art-visum.hr\/distribucija-i-veleprodaja\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Distribucija i veleprodaja<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Gdje se prijavljujem u postoje\u0107i B2B ra\u010dun?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Ako ve\u0107 imate odobren B2B ra\u010dun, koristite stranicu <a href=\"https:\/\/art-visum.hr\/b2b-prijava\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">B2B prijava<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- USPOREDBA -->\r\n  <div id=\"t6\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t6\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Usporedba proizvoda\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Kako mogu dodati proizvod u usporedbu?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Na stranici proizvoda ili popisu proizvoda odaberite opciju za usporedbu. Dodani proizvodi mogu se zatim pregledati zajedno radi lak\u0161eg uspore\u0111ivanja njihovih zna\u010dajki.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Koje proizvode ima smisla uspore\u0111ivati?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Najkorisnije je uspore\u0111ivati proizvode sli\u010dne namjene kako biste lak\u0161e provjerili razlike u dimenzijama, funkcijama, pakiranju i drugim dostupnim karakteristikama.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        \u0160to ako se ne mogu odlu\u010diti izme\u0111u dva proizvoda?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Ako nakon usporedbe niste sigurni koji proizvod bolje odgovara va\u0161em radu, kontaktirajte nas i navedite \u0161to radite, koliko \u010desto koristite alat ili proizvod i koje su vam zna\u010dajke najva\u017enije.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n\r\n  <!-- OSTALE USLUGE -->\r\n  <div id=\"t7\" role=\"tabpanel\" class=\"tab-panel\" aria-labelledby=\"tab-t7\" style=\"display:none\">\r\n\r\n    <h2 style=\"font-size:24px;margin-bottom:20px;color:#111827;padding-bottom:10px;border-bottom:2px solid #0b63ce\">\r\n      Ostale Art-Visum usluge i digitalni alati\r\n    <\/h2>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Organizirate li edukacije i radionice?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Informacije o dostupnim edukacijama i prijavi prona\u0111ite na stranici <a href=\"https:\/\/art-visum.hr\/edukacija\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Edukacija<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Imate li Android aplikacije?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Da. Art-Visum ima Android aplikacije Art-Visum Alati i Gra\u0111evinski kalkulator. Informacije i poveznice za preuzimanje nalaze se na stranici <a href=\"https:\/\/art-visum.hr\/android-aplikacija\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Android aplikacije<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Gdje mogu koristiti Art-Visum gra\u0111evinske kalkulatore?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Online kalkulatori dostupni su na stranici <a href=\"https:\/\/art-visum.hr\/gradevinski-kalkulator\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">Gra\u0111evinski kalkulatori<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Gdje mogu pregledati ton karte i palete boja?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Ton karte i dostupne palete mo\u017eete pregledati na odgovaraju\u0107im Art-Visum stranicama za odabir nijansi. Za odre\u0111eni proizvod preporu\u010dujemo koristiti njegovu pripadaju\u0107u ton kartu.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details style=\"margin-bottom:10px;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden\">\r\n      <summary style=\"padding:16px 20px;background:#f8fafc;cursor:pointer;font-weight:600;font-size:16px;color:#111827\">\r\n        Nudite li leasing profesionalnog alata?\r\n      <\/summary>\r\n      <div style=\"padding:16px 20px;font-size:16px;line-height:1.75;color:#374151;background:#fff\">\r\n        Informacije o dostupnim mogu\u0107nostima financiranja i postupku slanja upita prona\u0111ite na stranici <a href=\"https:\/\/art-visum.hr\/grenke-leasing-alata\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">GRENKE leasing alata<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- FOOTER -->\r\n<footer style=\"max-width:960px;margin-top:32px;padding-top:24px;border-top:1px solid #e5e7eb\">\r\n\r\n  <p style=\"font-size:16.5px;line-height:1.7;margin-bottom:10px;color:#374151\">\r\n    Ova FAQ stranica namijenjena je prakti\u010dnim pitanjima vezanim uz kori\u0161tenje Art-Visum web shopa, narud\u017ebe, dostavu, pla\u0107anje, ra\u010dune, povrate i reklamacije.\r\n  <\/p>\r\n\r\n  <p style=\"font-size:16px;line-height:1.7;color:#4b5563;margin-bottom:10px\">\r\n    Za detaljne informacije o B2B suradnji, edukacijama, Android aplikacijama, gra\u0111evinskim kalkulatorima, ton kartama i leasingu koristite zasebne Art-Visum stranice posve\u0107ene tim temama.\r\n  <\/p>\r\n\r\n  <p style=\"font-size:16px;line-height:1.7;color:#4b5563;margin-bottom:16px\">\r\n    Ako odgovor na svoje pitanje niste prona\u0161li, mo\u017eete nam se obratiti putem\r\n    <a href=\"https:\/\/art-visum.hr\/kontakt\/\" style=\"color:#0b63ce;text-decoration:underline;font-weight:600\">kontakt stranice<\/a>.\r\n  <\/p>\r\n\r\n  <div style=\"margin-top:18px;padding:14px 16px;background:#f8fafc;border:1px solid #e5e7eb;border-radius:10px;border-left:4px solid #0b63ce\">\r\n    <p style=\"margin:0;font-size:14px;line-height:1.6;color:#374151\">\r\n      <strong>Sadr\u017eaj:<\/strong> prakti\u010dne informacije o kori\u0161tenju Art-Visum web shopa i podr\u0161ci kupcima.\r\n    <\/p>\r\n  <\/div>\r\n\r\n<\/footer>\r\n\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n  const buttons = document.querySelectorAll('.faq-tabs .tab-btn');\r\n  const panels = document.querySelectorAll('.faq-panels .tab-panel, section[aria-labelledby=\"faq-heading\"] > .tab-panel');\r\n\r\n  buttons.forEach(function (button) {\r\n    button.addEventListener('click', function () {\r\n      const target = button.getAttribute('data-tab');\r\n\r\n      buttons.forEach(function (btn) {\r\n        btn.classList.remove('active');\r\n        btn.setAttribute('aria-selected', 'false');\r\n        btn.style.background = '#fff';\r\n        btn.style.color = '#0b63ce';\r\n      });\r\n\r\n      panels.forEach(function (panel) {\r\n        panel.style.display = 'none';\r\n        panel.classList.remove('active');\r\n      });\r\n\r\n      button.classList.add('active');\r\n      button.setAttribute('aria-selected', 'true');\r\n      button.style.background = '#0b63ce';\r\n      button.style.color = '#fff';\r\n\r\n      const targetPanel = document.getElementById(target);\r\n\r\n      if (targetPanel) {\r\n        targetPanel.style.display = 'block';\r\n        targetPanel.classList.add('active');\r\n      }\r\n    });\r\n  });\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u010cesto postavljena pitanja o kupnji na Art-Visum.hr Na ovoj stranici prona\u0107i \u0107ete odgovore na naj\u010de\u0161\u0107a pitanja o narud\u017ebama, kupnji putem<\/p>","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-48064","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/pages\/48064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/comments?post=48064"}],"version-history":[{"count":3,"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/pages\/48064\/revisions"}],"predecessor-version":[{"id":55559,"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/pages\/48064\/revisions\/55559"}],"wp:attachment":[{"href":"https:\/\/art-visum.hr\/sl\/wp-json\/wp\/v2\/media?parent=48064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}